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Privacy Policy

Your privacy is important to us. It is ShipNative's policy to respect and protect your personal data in accordance with applicable laws and regulations.

This policy is effective as of May 18, 2025.

Information We Collect

We collect information in the following ways:

1. Voluntarily provided information

When you subscribe to our newsletter or purchase a service, we collect data such as:

  • Your email address
  • Your name (if provided)

2. Automatically collected information

This includes basic technical data your device shares when you use our services, such as:

  • IP address
  • Browser type
  • Device identifiers
  • Pages visited

Newsletter Subscriptions

When subscribing to our newsletter, we store:

  • Your email address
  • Your name (if provided)

You can unsubscribe at any time using the link in any email we send.

Payment Information

When you make a purchase, the following is collected and securely processed through our payment provider:

  • Payment details (we do not store card data)
  • Billing information
  • Your email address (for access management and communication)

How We Use Your Data

We use your information for the following purposes:

  • Delivering newsletters and important service updates
  • Processing payments and managing access to paid features
  • Providing customer support
  • Improving the quality and security of our services

Data Security

We apply commercially reasonable safeguards to protect your data. However, no method of transmission or storage is entirely secure.

Data Retention

We retain data only as long as necessary:

  • Newsletter data: until you unsubscribe
  • Payment/account data: as required by law or for legitimate business needs

Your Rights

You have the right to:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to data processing
  • Request data portability

To exercise your rights, email us at info@ship-native.com.

Children's Privacy

We do not knowingly collect data from children under the age of 13. If we learn we've unintentionally collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our website.

International Users

Our infrastructure is based in the European Union, and we comply with the General Data Protection Regulation (GDPR). Your data may be stored and processed within the EU.

Contact Us

For privacy-related questions or requests, please contact:

ShipNative
Email: info@ship-native.com

GDPR Compliance

ShipNative processes your data based on:

  • Consent (e.g. newsletter subscriptions)
  • Contractual necessity (e.g. payment processing)
  • Legitimate interests (e.g. improving services)

You may also contact us to exercise any GDPR rights at info@ship-native.com.

Supervisory Authority:
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority or the German Federal Commissioner for Data Protection and Freedom of Information (BfDI).